This policy details how we handle your personal information responsibly and in accordance with privacy laws as you interact with our website and services at Jwin7.

The information we collect

We collect certain information to provide you with our services and to improve your gaming experience. These types may include:

  • Personal: Your name, email address, contact number and date of birth. This is necessary for the registration process and to verify your eligibility to use our services.
  • Account: Related to your account activity, including your username, password and preferences. This allows you to access and personalize your account and ensures the security and integrity of your gameplay.
  • Payment: Related to payments, including payment method data and transaction history. We use secure payment processors to ensure the privacy and security of your financial information.
  • Communication: This includes any inquiries, feedback or requests for support from you. We use this to solve your problems, respond to your requests, and improve customer service.
  • Technical: This may include your IP address, browser type, operating system, device information and browsing behavior. This helps us optimize our site, troubleshoot technical issues and improve our overall user experience.
  • Cookies and similar technologies: We use cookies, beacons and similar technologies to collect data about your browsing behavior and preferences. 
  • Geolocation: This helps us ensure we comply with local laws and regulations and provide you with tailored and appropriate gaming preferences.

Information Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties for marketing purposes. However, in certain circumstances, we may share it with trusted partners and service providers to effectively deliver our services. Listed below are such situations:

  • Service Providers: We may engage trusted third party service providers to assist us in providing our services. These providers have access to certain personal information, but are bound by contractual obligations to handle it securely and only for the purposes specified by Jwin7. These service providers may include payment processors, customer support platforms, marketing agencies and technical service providers.
  • Legal requirements: We may disclose your personal information if required to do so by law, regulation, legal process or government request. We may also disclose it in response to a valid court order or to cooperate with law enforcement authorities in investigating or preventing illegal activity, fraud or violations of our Terms of Service.
  • Business Transfers: In the event of a merger, acquisition or sale of all or part of our assets, your personal information may be transferred to the acquiring organization or a third party. We will notify you by email or a prominent notice on our website before it is transferred and subject to a different privacy policy.
  • Consent: For example, if you participate in a promotional campaign or sweepstakes run by a third party, we may share your information with that party for prize or other appropriate purposes.

We take reasonable steps to ensure that third parties to whom we share your information apply appropriate security measures and process your information in accordance with applicable laws and regulations. However, we cannot be responsible for the privacy practices of these third parties and their use of your information.

Data security measures

At Jwin7, we take data security seriously and implement strict measures to protect your personal information. We understand the importance of protecting your data from unauthorized access, disclosure, alteration or destruction. Here are the security measures we employ:

  • Secure Socket Layer (SSL) encryption: We use industry-standard SSL encryption to ensure secure communications between your device and our servers. 
  • Robust firewalls and intrusion detection systems: Our network infrastructure is protected by state-of-the-art firewalls and intrusion detection systems. These security measures help prevent unauthorized access and protect against malicious activity, ensuring the integrity and confidentiality of your data.
  • Access control and authentication: We use strict access control and authentication mechanisms to ensure that only authorized individuals at Jwin7 have access to your personal information. Our employees are bound by confidentiality obligations and are granted access on a “need to know” basis.

Data minimization

We collect and maintain only the necessary personal information required to provide our services. We have implemented data minimization practices to limit the collection and storage of excess data, reducing the risk of unauthorized access or disclosure.

  • Regular security assessments: We conduct regular security assessments, including vulnerability scans and penetration testing, to identify and address any potential vulnerabilities in our systems. 
  • Employee training and awareness: We provide comprehensive training to our employees on data protection, privacy and security protocols. This ensures that our employees are well informed and prepared to handle your personal information responsibly and securely.
  • Third-party security: When working with third-party service providers, we conduct thorough due diligence to ensure that they adhere to industry best practices and have robust security measures in place. We carefully select our partners and regularly evaluate their security practices to maintain the highest standards of data protection.

While we strive to implement the necessary security measures, it is important to note that no method of transferring data over the Internet or electronic storage is 100% secure. Nevertheless, we constantly monitor and update our security practices to protect your data from emerging threats.

Your rights and choices

At Jwin7, we believe in empowering our users and respecting their rights regarding privacy and protection of their personal information. Here are your rights and choices:

  • Access and rectification: You have the right to access and have it verified. If you believe any of your information is inaccurate, incomplete or out of date, you may request a correction or update by contacting our customer service team.
  • Portability: Upon request, we may provide you with a copy of your personal information in a structured, common, machine-readable format. 
  • Withdrawal of Consent: If you have consented to the processing of your personal information, you have the right to withdraw that consent at any time. You may do so by contacting us or by changing your preferences in your account settings, where applicable. Please note that withdrawing consent may affect your access to certain features or services.
  • Marketing Communications: You have the option to opt-out of receiving marketing communications from us. You can manage your communication preferences by changing the settings in your account or by following the unsubscribe instructions provided in our marketing emails. Even if you opt-out of marketing emails, we may still send you important transactional or administrative messages related to your account and our services.

Cookie preferences

You have the ability to control your preferences for cookies and similar technologies. You can change your browser settings to block or delete them, or use the management tools provided on our site. 

  • Deactivation and Account Closure: If you no longer wish to use our services you have the option of deactivating your account or requesting to close it. Deactivation temporarily suspends your account and closure permanently deletes your account, subject to any legal or regulatory requirements.
  • Legal Rights: Depending on your jurisdiction, you may have additional rights under applicable privacy laws, such as the right to erasure, the right to object to processing, or the right to restrict processing. We will respect these rights to the extent required by law.

We will respond to your inquiries and requests regarding your rights and choices in a timely manner. If you have questions or wish to exercise your rights, please contact our customer service team using the contact information provided in the “Contact Us” section of our website.

Updates to Our Privacy Policy

We may update our Privacy Policy periodically to align with changes in data practices, legal requirements, or to enhance transparency. Please review this policy occasionally to stay informed about how we collect, use, and protect your personal information. The “Last Updated” date will reflect any changes in our Privacy Policy, and we’ll notify you of significant updates via our website or directly to your registered email address.